Delivery Policy

When purchasing on our Shopping Cart you will be asked to choose a freight option to suit your purchase. If you choose an option that is not compatible with your product we will advise you.

We aim to courier your product the same day you order and depending on the size and NZ destination your should receive this within 1-3 days. Please email us on sailone@sailone.co.nz or phone us on 0800 724-5663 if you do not receive it within this time and we will track it for you. Overseas orders will take between 5 - 7 days.

Please note that delivery dates are a best estimate and are given in good faith but are not to be treated as a condition of sale. No claim shall be made by you on account of late delivery however caused. Late delivery shall not constitute a breach of contract by us, and you shall not be entitled to cancel the contract because of late delivery.

Refund / Returns Policy

Faulty goods

If you think your goods are faulty retun them to us in person or send them to us with a covering letter containing your contact details and any relevant information.

Once we have received them we will assess the problem and contact you to discuss the options.  Our first option will be to repair or replace the goods, if this is not possible we will refund the purchase price. Replacement goods will be sent freight free.

Unused goods

Goods complete in their original package and unused may be returned to us for a refund within 2 weeks after purchase. This does not apply to items that have been specially ordered or modified to your specifications.

Proof of Purchase

We require a copy of your receipt or as many details about the transaction as possible to allow us to find the transaction on the computer.

Refunds

Will be made using the same form as the original payment and will exclude the cost of freight.